CoastalOS
Third-Party Hotel Management Services Designed for Independent Hotel Owners
Plug into our platform and experience the difference
The Modern Hotel Landscape Has Changed. We Handle the Shift
You built your hotel’s reputation through years of hard work, personal attention and getting to know your guests. But operating an independent hotel to its full potential today requires more than great hospitality.
Technology has transformed nearly every part of the hotel business—from how guests find you and book, to how rooms are priced, reviews are managed and guests are communicated with. Keeping up with dynamic pricing, OTAs, Google, SEO, digital marketing, AI automation and constantly evolving hotel technology has become a full-time job of its own.
That’s where CoastalOS comes in.
We take over the day-to-day management of your hotel and bring the technology, AI, marketing expertise and centralized operating team needed to compete in today’s market—while preserving the independent character and reputation you worked years to build.
What is CoastalOS
CoastalOS is a technology-forward hotel management company built for independent hotels. We take responsibility for day-to-day operations while you retain ownership of the property.
- Maximize Your Hotel’s PotentialAI-assisted revenue management, digital marketing, optimized distribution and direct-booking strategies help capture more demand and grow revenue.
- Operate More EfficientlyCentralized management, automation, cost controls and modern hotel technology reduce overhead and improve operating performance.
- Enjoy More Passive OwnershipWe manage your staff, reservations, guest service, administration and daily operations—giving you freedom from the day-to-day demands of running a hotel.
You built a valuable asset. We help it reach its full potential.
From Owner-Operator to Passive Owner
Keep the benefits of hotel ownership. Leave the day-to-day operation to CoastalOS.
Owner-Operator
You Own the Business
But it can be overwhelming.
- Manage daily operations
- Handle reservations and guest issues
- Hire, train and manage staff
- Oversee marketing and pricing
- Track expenses and accounting
- Be on call, even after hours
- Constant problems and distractions
- Limits your time and flexibility
Management Agreement
You sign a management agreement, transferring day-to-day operation of the hotel to CoastalOS.
The Operating System for Independent Hotels
CoastalOS assumes responsibility for the hotel’s performance and day-to-day operations.
Passive Owner
You Keep the Benefits
With none of the day-to-day responsibilities.
- Retain ownership of the real estate
- Receive passive income distributions
- Benefit from property appreciation
- Maintain visibility through owner reporting
- Take back your time and flexibility
- Eliminate day-to-day stress
- Focus on retirement, family or other investments
- Own a valuable, cash-flowing asset
You Own the Property. We Run the Business
Professional management designed to maximize the performance of your hotel.
Our Operating System
CoastalOS is a centralized management company that brings every critical function of your hotel together under one accountable team, using experienced operators, modern technology and AI-driven strategies.
Centralized Hotel ManagementRate Management & Revenue Optimization
- AI-driven, minute-by-minute rate adjustments
- Based on area and property demand
- Past performance forecasting
Marketing & Direct Bookings
- Website management
- OTA site management (Booking.com, Expedia, etc.)
- Review site management
- AI & Google search optimization
- Email & text campaigns
24/7 Reservation Center
- Phone calls
- Emails
- Web booking management
- OTA and direct booking support
24/7 Customer Care Support
- Phone, email and text support
- Guest questions and requests
- Issue resolution
- Pre-arrival, in-stay and post-stay communication
Centralized Staff Management
- Oversee property manager, maintenance and housekeeping staff
- Staff scheduling and performance
- Consistent operating standards across all properties
Quality Control
- Regular property walk-throughs
- Review monitoring and response
- Guest feedback analysis
- Housekeeping reporting of room conditions
Cost Control
- Supply order monitoring and approvals
- Project management supervision and bidding oversight
- Spending reporting across portfolio to identify anomalies
- Vendor management
HR & Payroll Services
- Hiring, onboarding and training
- Employee management
- Payroll administration
- Benefits and compliance
- Adherence to state and federal laws
Reporting & Accounting
- Daily, monthly, quarterly and annual reporting
- Bookkeeping
- Financial analysis
- Tax accountant support
- Ownership reporting and insights
Administration
- Mail handling
- Bill payment
- Vendor coordination
- Contract management
- General administrative support
Select a function to see what it covers
A More Profitable, More Passive Way to Own a Hotel
We handle the management of your hotel business—so you can enjoy the benefits of ownership without the day-to-day demands.
- Higher Revenue
- Lower Operating Costs
- Higher Margins
- Hands-off Ownership